Privacy Policy
Exploro Travel Tech Private Limited
Exploro Travel Tech Private Limited ("Exploro", "Exploro AI", "we", "our", or "us") operates the Exploro AI travel planning platform, including our website, mobile applications, and related services (collectively, the "Platform").
This Privacy Policy describes how we collect, use, store, and protect personal data when you use our Platform.
By accessing or using Exploro AI, you agree to the terms of this Privacy Policy.
1. Company information
Exploro Travel Tech Private Limited
A-36 Nirman Vihar
Delhi - 110092
India
Support email: hello@exploroai.com
Jurisdiction: Delhi, India
2. Scope of this policy
This Privacy Policy applies to all users who:
- Access the Exploro AI website or mobile application
- Create an account
- Use our AI travel planning tools
- Request travel services
- Interact with our customer support team
This policy governs only the data collected by Exploro and does not apply to third-party websites or services linked through our Platform.
3. Information we collect
We collect information necessary to provide travel planning, booking facilitation, and related services.
3.1 Account information
When you create an account, we may collect:
- Full name
- Email address
- Phone number
- Password
3.2 Travel information
To assist in planning travel, we may collect:
- Passenger names
- Passport details
- Nationality
- Travel dates
- Destination preferences
- Budget preferences
- Itinerary choices
3.3 Loyalty program information
Users may voluntarily provide:
- Airline loyalty account numbers
- Hotel loyalty account numbers
- Travel reward program details
Exploro does not access loyalty accounts without user permission.
3.4 Location information
We may collect approximate location information based on:
- Device location settings
- IP address
- User-provided travel preferences
This information helps personalise travel recommendations.
3.5 Device and usage data
We may automatically collect technical information including:
- Device type
- Browser type
- IP address
- Operating system
- Platform interactions
- Pages visited
- Session duration
This data helps improve platform performance and user experience.
3.6 Cookies and tracking technologies
Exploro may use cookies and analytics tools such as:
- Google Analytics
- Product analytics platforms
- Performance monitoring tools
Cookies help us:
- Improve site functionality
- Understand user behaviour
- Personalise experiences
Users may disable cookies through browser settings.
4. How we use your information
Exploro may use personal information for the following purposes:
4.1 Travel planning and recommendations
To generate AI-powered itineraries and travel suggestions based on user inputs.
4.2 Service facilitation
To assist with:
- Tours
- Transfers
- Visa services
- Forex services
- Travel insurance
These services may be fulfilled through third-party vendors.
4.3 Customer support
To respond to queries, assist with bookings, and provide post-booking assistance.
4.4 Platform improvement
To improve our AI recommendation systems, travel planning tools, and platform features.
4.5 Communication
To send:
- Booking updates
- Service notifications
- Promotional offers
- Product announcements
Users may opt out of marketing communications at any time.
5. AI-generated recommendations
Exploro AI uses artificial intelligence to:
- Generate travel itineraries
- Suggest flights and accommodations
- Provide price optimisation suggestions
- Recommend loyalty program strategies
These recommendations are informational only.
Users should independently verify all travel details before making bookings with third-party providers.
Exploro does not guarantee the accuracy, availability, or pricing of any recommendation.
6. Third-party services
Exploro may redirect users to third-party providers for booking flights or hotels.
These providers may include:
- Online Travel Agencies (OTAs)
- Airline websites
- Hotel booking platforms
When users leave the Exploro Platform and access a third-party website, that provider's privacy policy and terms will apply.
Exploro is not responsible for third-party data practices.
7. Data sharing
Exploro may share information with:
7.1 Service providers
Third-party vendors who assist with:
- Visa processing
- Tours and activities
- Transfers
- Insurance
- Forex services
7.2 Technology providers
Service providers supporting:
- Hosting
- Analytics
- Platform infrastructure
7.3 Legal authorities
Where required by law or government order.
Exploro does not sell personal data to third parties.
8. Data security
Exploro implements reasonable technical and organisational safeguards to protect user data.
However, no internet transmission method is completely secure. Users acknowledge that they share information at their own risk.
9. Data retention
Exploro retains personal data only as long as necessary for:
- Providing services
- Complying with legal obligations
- Resolving disputes
Users may request deletion of their data by contacting support.
10. User rights
In accordance with applicable Indian law, users may request:
- Access to their personal data
- Correction of inaccurate information
- Deletion of personal data
- Withdrawal of consent
Requests can be sent to: hello@exploroai.com
11. Children's privacy
Exploro services are intended for individuals 18 years of age or older.
We do not knowingly collect personal data from individuals under 18.
12. Changes to this policy
Exploro may update this Privacy Policy from time to time.
Users will be notified of significant updates through the Platform or via email.
13. Contact information
For questions regarding this Privacy Policy, please contact:
Exploro Travel Tech Private Limited
Email: hello@exploroai.com